FAQ
Frequently Asked Questions
We know you’re excited! All orders ship within 2-3 business days. We will update you if that changes!
Yes! You can upgrade your shipping at checkout. Just keep in mind that production time stays the same.
As soon as your order heads out, you’ll get an email with tracking info so you can keep an eye on it.
Our pieces all run true to size, but we recommend sizing up to have that cozy, slightly relaxed fit we all love. If you like things more fitted, we recommend sizing down. You’ll also find a detailed size chart on every product page.
Yes! Most of our family matching styles come in baby, toddler, and adult sizes so everyone can join in. Many styles also come in youth sizing.
Definitely! Many of our items can be embroidered with your choice of name, year, or phrase. You’ll see all customization options listed on the product page. However, if you'd like something you don't see listed, just shoot us a message!
If you need to make a change, just reach out within 2 hours of placing your order. After that, we begin creating your custom piece and can’t guarantee edits.
All sales are final. Because each item is handmade to order, we cannot accept returns, exchanges, or cancellations. Please double-check your sizing and order details before checkout.
If you receive a defective or incorrect item, please contact us within 5 days of delivery with your order number and photos, and we’ll do our best to make it right.
Thank you for supporting our small handmade business and understanding our policy!
Machine wash cold, tumble dry low, or lay flat to dry. Avoid ironing directly over embroidery.
Yes! Each embroidered design is stitched to last — just follow the care instructions and your piece will stay beautiful wash after wash.
We’re always here for you.
Send us a note at info@summerandbash.com.
We love hearing from our community.